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The lack of visibility in omni-channel retailing is leading to lost sales, loyalty & revenue

It is no secret that customer expectation for a consistent omni-channel retail experience continues to grow but what is the true business cost for retailers who aren’t yet joining up all the dots in their omni-channel service? Recent research conducted by Sapio Research on behalf of supply chain technology specialists Zetes, in association with Zebra Technologies, reveals just how customers are responding to subpar events and the way they expect a retailer to respond across all channels.

By: Zetes

The issue for retailers is that customers have limited patience and expect their experience to be fast and efficient: the majority of customers (70%) would not be willing to wait for longer than five minutes in-store to find out whether an item is out of stock; 30% no longer than two minutes. Online, this customer behaviour continues. Within the grocery sec


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18 Feb 2018
The future of integrated business planning
 

Prescriptive analytics and artificial intelligence are coming In my previous blogs I talked about integrating finance into supply chain operations, including outlining how integrated business planning (IBP) can help. Now it’s time to look at how IBP can take your supply chain to the next le

 
Alexa Cheater
Kinaxis

18 Feb 2018
3 ways retailers can exceed customer expectations with a networked supply chain
 

When it comes to their orders, customers want them fast and they want them free. But these two forces are often in direct conflict inside the supply chain, where planning and production typically take place months in advance, and inventory is widely distributed among a geographically diverse set of

 
Matt Simonsen, Director of Retail Strategy
Infor

15 Feb 2018
Why is the automotive aftermarket stalling over excess stock?
 

Over the years, I have met with many businesses in the automotive aftermarket sector with demand planning and inventory optimisation always being a hot topic for discussion. For many of these businesses, excess stock is both a major speed bump and something which causes headaches for management, fin

 
Slimstock
Slimstock

09 Feb 2018
Benefits of integrating finance and supply chain operations
 

Bridging finance and supply chain operations improves efficiency In my earlier blog, I examined common obstacles organizations face when bringing together finance and supply chain operations. Now let’s look at the rewards you can reap by actually doing so. Bringing together finance and s

 
Alexa Cheater
Kinaxis

08 Feb 2018
Perfecting the illusion of a single, seamless retail channel with Networked Order Management
 

In the fight to stay relevant, every retailer’s bag of tricks has to be on the cutting edge. Some of the industry’s popular retail “tricks” to win your business include free shipping, flexible fulfillment options like BOPIS, or discounts for opting to delay shipping time. One

 
David Dorf, VP of Product Strategy
Infor


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Last update 2 Feb 2018
PMI remains elevated at start of 2018
   Source: Investec Manufacturing PMI Ireland  -  IHS Markit
Ireland 

 
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Chemicals & Pharmaceuticals

Even industries driven by the strictest safety and environmental regulations are capable of reducing their costs. Our solutions improve each phase of the chemical logistics supply chain, to increase your supply chain performance, improve predictability and mitigate potential problems before they arise. B...


The lack of visibility in omni-channel retailing is leading to lost sales, loyalty & revenue

It is no secret that customer expectation for a consistent omni-channel retail experience continues to grow but what is the true business cost for retailers who aren’t yet joining up all the dots in their omni-c...

   

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Tudor Rose International increases productivity through integrated SCM platform ASSIST4

Tudor Rose International is Europe’s leading export market management company specialising in building brands around the world. In business for nearly 30 years, the innovative company mastered an ambitious IT mo...

Delivering the Sustainable Development Goals- Seizing the opportunity in global manufacturing

This white paper, developed jointly by PwC, GMIS and UNIDO, sets out the business imperative for manufacturing businesses of achieving the United Nations Sustainable Development Goals (SDGs), and why global manufactur...


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