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The lack of visibility in omni-channel retailing is leading to lost sales, loyalty & revenue

It is no secret that customer expectation for a consistent omni-channel retail experience continues to grow but what is the true business cost for retailers who aren’t yet joining up all the dots in their omni-channel service? Recent research conducted by Sapio Research on behalf of supply chain technology specialists Zetes, in association with Zebra Technologies, reveals just how customers are responding to subpar events and the way they expect a retailer to respond across all channels.

By: Zetes

The issue for retailers is that customers have limited patience and expect their experience to be fast and efficient: the majority of customers (70%) would not be willing to wait for longer than five minutes in-store to find out whether an item is out of stock; 30% no longer than two minutes. Online, this customer behaviour continues. Within the grocery sec


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01 Feb 2018
Overcoming obstacles to integrating finance with supply chain operations
 

Using integrated business planning can help In my earlier blog, I explored how integrated business planning (IBP) can help bring together finance and supply chain operations. IBP helps achieve key performance indicators (KPIs) like sales, customer satisfaction, inventory level and other metric

 
Alexa Cheater
Kinaxis

30 Jan 2018
Finance and supply chain operations: Can IBP bridge the gap?
 

It’s no secret these two groups don’t always see eye-to-eye Finance and supply chain operations—both have a huge impact on your company’s bottom line, but oftentimes there’s conflict between these two organizations, especially when it comes to the numbers. Disparate

 
Alexa Cheater
Kinaxis

24 Jan 2018
Retail Disruptors Recognize the Key to Success Lies in Winning the Customer Experience
 

New JDA and RSR survey compares disruptive and non-disruptive retailers, revealing surprising insights to help companies survive the turbulent future evolution of retail Disruptive technologies are reshaping the retail landscape and many retailers are eager to adapt. But one force will remain con

 
JDA
JDA

24 Jan 2018
Deloitte finds executives optimistic about Industry 4.0, but lacking confidence in their organisations’ influence and preparedness
 

Global research explores C-suite views on readiness for the impact of the Fourth Industrial Revolution on society, strategy, the workforce and technology investments 87% of global senior business executives believe the Fourth Industrial Revolution will lead to more social and economy equality

 
Deloitte
Deloitte

24 Jan 2018
The Future is Now — You Just Haven’t Realised It Yet
 

  No, this isn’t the start of a revolutionary speech. But if it was, it could only be the digital revolution, which has been the talking point of supply chain literature and papers for decades. And therein lies the issue: we are numb to it. Earlier this month, we asked you to im

 
Thomas Brown
Unipart Grooup


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Last update 2 Feb 2018
PMI remains elevated at start of 2018
   Source: Investec Manufacturing PMI ® Ireland  -  IHS Markit
Ireland 

 
           Circular Economy     Industry 4.0     Block Chain 

     Internet of Things     Omni Channel 



News & Trends
 

Chemicals & Pharmaceuticals

Even industries driven by the strictest safety and environmental regulations are capable of reducing their costs. Our solutions improve each phase of the chemical logistics supply chain, to increase your supply chain performance, improve predictability and mitigate potential problems before they arise. B...


The Sharing Economy is shaking up logistics (DHL Trend Research)

Logistics will play a major role in shaping the Sharing Economy. DHL reveals in a new Trend Report today that embracing digital platforms and business models built around sharing not owning assets presents a significa...

   

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Resources
 
Erema: Gaining a competitive edge through preferential exports

Erema, an Austrian manufacturer of recycling systems, uses AEB software to accelerate the proper classification of its components, manage supplier’s declarations, and ensure compliance in its exports. Erema ship...

RFx
After-sales service as a driver for word-of-mouth and customer satisfaction: insights from the automotive industry

This study aims to study the effect of the after-sales service experience and its quality on overall customer satisfaction and word-of-mouth (WOM) within the automotive industry. Based on the additional marketing mix ele...


International Agenda