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Supply Chain Insight


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The lack of visibility in omni-channel retailing is leading to lost sales, loyalty & revenue

It is no secret that customer expectation for a consistent omni-channel retail experience continues to grow but what is the true business cost for retailers who aren’t yet joining up all the dots in their omni-channel service? Recent research conducted by Sapio Research on behalf of supply chain technology specialists Zetes, in association with Zebra Technologies, reveals just how customers are responding to subpar events and the way they expect a retailer to respond across all channels.

By: Zetes

The issue for retailers is that customers have limited patience and expect their experience to be fast and efficient: the majority of customers (70%) would not be willing to wait for longer than five minutes in-store to find out whether an item is out of stock; 30% no longer than two minutes. Online, this customer behaviour continues. Within the grocery sector, 26% of respondents would look for a substitute or something similar online if their desired item wasn’t available, whilst 30% of consumers shopping for homeware and 31% for fashion would go to another website or abandon the whole purchase. The financial implications are very significant, with homeware stores losing up to 33% of their sales and fashion 31%, as a result of out of stock items.

Moreover, over three quarters (78%) of customers would consider not using a retailer again if a delivery was late or incomplete three times, with nearly a third (31%) prepared to accept just one late or incomplete delivery. If customers are employing the ‘three strikes and out’ rule in one channel, it is more than likely the same attitude is being applied across every channel, creating a significant impact on the customer experience, and by default, loyalty.

Customer expectations are undoubtedly reinforcing the need for strong supply chain mod


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07 Nov 2017
EU businesses say goodbye to UK suppliers as Brexit bites into key relationships
 

Nearly two-thirds (63%) of EU businesses expect to move their supply chain out of the UK Two-fifths (40%) of UK businesses are looking to replace their EU suppliers 25% of large UK businesses* have spent over £100,000 preparing their supply chains for Brexit Nearly two-thirds (63%)

 
CIPS
CIPS

03 Nov 2017
How can you construct a more robust forecast?
 

  Businesses in the building trade typically rely on a global network of suppliers to satisfy the needs of their customers. Consequently, lengthy lead times of up to several months are the norm for businesses in this sector. As a result, suppliers and distributors of building materia

 
Slimstock
Slimstock

03 Nov 2017
Transforming retail businesses and brands to become future-ready and insight-driven starts now
 

Report outlines strategies on how retailers can get ahead when it comes to understanding the changing consumer’s path of purchase and polarized retail landscape   Changes in customer preferences and the path to purchase are driving the need for Canadian retailers to respond and futu

 
Deloitte
Deloitte

03 Nov 2017
Manufacturers say they are thriving, growing, hiring, investing
 

  A recent survey, conducted by RSM US, an audit, tax and consulting firm, indicates manufacturing executives are largely optimistic. Many indicate their businesses are are growing, increasing profitability, even thriving. And, in order to prepare for future growth, they are investing i

 
Infor
Infor

02 Nov 2017
Good-bye siloed, functional planner. Hello storm chasing network planner.
 

If you had anything to do with supply chain planning in the early days of enterprise resource planning (ERP), you may consider those years the “good ol’ days”. Spreadsheets were the latest and greatest thing, your biggest headache was a supplier failure, and collaboration meant wal

 
Bill DuBois
Kinaxis


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Last update 2 Nov 2017
New order growth remains sharp in October
   Source: Investec Manufacturing PMI Ireland  -  IHS Markit
Ireland 

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Chemicals & Pharmaceuticals

Even industries driven by the strictest safety and environmental regulations are capable of reducing their costs. Our solutions improve each phase of the chemical logistics supply chain, to increase your supply chain performance, improve predictability and mitigate potential problems before they arise. B...


The impact of digitalization and status of the supply chain profession are driving a global talent shortage crisis

A survey conducted by DHL found that the supply chain talent pool is not keeping up with the changing requirements as technology reshapes the industry. More than a third of companies have failed to take steps to creat...


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Resources
 
HOYER: Future-Proofs System for Managing Intermodal Rail, Road, and Sea Transport to Meet High Growth Potential

HOYER is an independent family enterprise that dates back to 1946, and which has become one of the world’s leading bulk-logistics providers, offering comprehensive transport services and complex logistics soluti...

Building the Brand of Procurement and Supply

Forward-thinking players are setting their sights on advancing the future of procurement with active value management. But there’s a long way to go to become an essential part of the enterprise performance conversa...


International Agenda