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The lack of visibility in omni-channel retailing is leading to lost sales, loyalty & revenue

It is no secret that customer expectation for a consistent omni-channel retail experience continues to grow but what is the true business cost for retailers who aren’t yet joining up all the dots in their omni-channel service? Recent research conducted by Sapio Research on behalf of supply chain technology specialists Zetes, in association with Zebra Technologies, reveals just how customers are responding to subpar events and the way they expect a retailer to respond across all channels.

By: Zetes

The issue for retailers is that customers have limited patience and expect their experience to be fast and efficient: the majority of customers (70%) would not be willing to wait for longer than five minutes in-store to find out whether an item is out of stock; 30% no longer than two minutes. Online, this customer behaviour continues. Within the grocery sec


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16 - 20 of 166


02 Jan 2018
Supply chain projects 2018: Shred your obsolete stock!
 

  As we embark upon the new year, no doubt many of us are carrying a few extra pounds. The same holds true for businesses: there is always scope to trim down the excess inventory. Holding high levels of obsolete stock is bad for business. However, removing these items from your op

 
Slimstock
Slimstock

28 Dec 2017
Pharma supply chain visibility checklist
 

Supply chain expert Sébastien Sliski from Zetes provides a checklist of useful factors to consider when leveraging serialisation for enhanced supply chain visibility as a big pharma or biotech firm, SME or CM0.   1. Break the project down into logical, manageable steps Think big,

 
Sébastien Sliski
Zetes

22 Dec 2017
Maximising the value of store assistants
 

Gareth Thomas, Retail Business Consultant at Zetes, explains the importance of optimising Store Assistant activity to not only prioritise excellent customer engagement but also improve efficiency and transform profitability. The role of the high street store has changed fundamentally over the pas

 
Gareth Thomas, Retail Business Consultant
Zetes

22 Dec 2017
Getting started with artificial intelligence in supply chain planning
 

Focus on a practical approach to implementing artificial intelligence (AI) and machine learning (ML) in your supply chain planning. That’s the advice from industry-leading experts, as heard in our recent webinar, A pragmatic approach to getting started with artificial intelligence in supply

 
Alexa Cheater
Kinaxis

20 Dec 2017
Value-added services: Distributors consider the payback on ‘free’
 

Anyone who’s survived in business for more than a few days knows that nothing is ever really free—even if you don’t charge for a product or service, you still end up paying to produce or acquire it. But even so, one of the most provocative findings in the latest MDM survey, Path

 
Infor
Infor


16 - 20 of 166





Last update 2 Feb 2018
PMI remains elevated at start of 2018
   Source: Investec Manufacturing PMI ® Ireland  -  IHS Markit
Ireland 

 
           Circular Economy     Industry 4.0     Block Chain 

     Internet of Things     Omni Channel 



News & Trends
 

Retail

The retail sector is always on the move. Whether this involves shopping centres, shops in inner city locations or at airports – trends change very quickly and the goods change just as rapidly too. To keep up with these developments, highly complex and process driven supply chains are needed. With our...


The lack of visibility in omni-channel retailing is leading to lost sales, loyalty & revenue

It is no secret that customer expectation for a consistent omni-channel retail experience continues to grow but what is the true business cost for retailers who aren’t yet joining up all the dots in their omni-c...

   

Education
 

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Resources
 
FLORIM CERAMICHE SPA: On the road to Industry 4.0: advanced planning & finite capacity scheduling

Florim Ceramiche SpA has been worldly recognised as a leader in ceramics industry for more than 50 years, thanks to its committment to research, innovation and social responsibility. Florim business style can be summa...

CPO Rising 2015: The Agility Agenda

This year, Ardent Partners explores a key characteristic that separates best-in-class procurement teams from all others – agility.While the 318 procurement and finance pros who were surveyed continue to focus on sa...


International Agenda